Washington Capitals

FAQS

Frequently Asked Questions

You got questions? We’ve got answers. If you can’t find what we are looking for, feel free to get in touch.

What is Season Share?

Season Share is a mobile application that allows fans to split and share season tickets. Think of us like Airbnb for season tickets. Season Share is a concept created purely out of necessity by fans for fans. We offer a simple, streamlined solution for Capitals fans to split both new and existing season ticket plans. Season Share is the first mobile app that enables fans to buy, group, split and share season tickets to live sporting events. Our common goal is to make live events more accessible for fans just like you!

How Do I Use Season Share?

Download the app. Create a new Capitals ticket group to view available inventory. Select your section and number of seats - transparent pricing is provided along the way so you can make the best decision for your budget. Invite share partners from your contact list to split your ticket package. You only pay for your portion of the ticket. The group leader can schedule your group’s ticket draft as soon as the NHL schedule is released. Select your games in a snake-style draft (similar to fantasy sports). After the game draft tickets are available in both your Capitals Account Manager and Season Share account. Enjoy the game!

How do I invite my friends to a ticket group?

After logging-in to Season Share select “New Season Ticket Group” or “Upload Season Ticket” if you already own tickets. After you select available inventory or upload your existing tickets you can send invite codes to your share partners directly from the app via SMS. Once your share partners receive the code, they simply download the app, pay for their portion of the ticket and are then notified when the Group Leader schedules the draft.

How are games priced and how am I charged/paid?

Games are always priced using the original face value of the ticket. We do not allow users to mark the prices up or down, we simply pass on the original face value of the ticket. We charge the credit card you input into the app at checkout. If you upload tickets, money is credited to your outstanding balance and excess funds are applied to your card on file with the team.

How do I know what games I'm getting?

There are two ways to split up games on Season Share: Game Draft and Custom Split. If the plan your buying utilizes a Game Draft, you will choose your games in a round-robin live draft, just like fantasy sports. If the plan you'r buying utilizes a Custom Split, the Group leader will choose the specific games they want to share which are visible upon checkout.

How are SBL’s handled on Season Share?

Once a season ticket transaction is completed between Season Share and the purchaser (s), Season Share owns the SBL until the license cost has been paid in its entirety. The annual cost is then split between group members. In order to qualify, the group must purchase the same tickets from Season Share for 10 consecutive successive seasons.

Once paid in full, ownership of the SBL will transfer from Season Share to the Group Leader of the ticket group upon written request to Season Share. If your group does not renew, Season Share will retain ownership of the SBL for future seasons. See the SBL Purchase Process here - https://seasonshare.com/terms-of-service/

The “Group Leader” is the initial member of the group who invites the other members to the ticket group. Changes of the Group Leader must be submitted in writing to Season Share, and all changes must be approved unanimously by all members of the group.

SBL ownership and transfers shall be subject to each city/state/county/team/league/stadium/venue/league/associations rules, applicable agreements (which are incorporated herein by reference), regulations, and timelines.

Existing SBL Holders

Season Share does not require any change in ownership or additional requirements for existing season ticket holders who own the SBL when sharing their season tickets on the Season Share platform. Nothing changes for the current SBL holders when using Season Share, whether you own your SBL outright or are currently financing your SBL through the team.

Where are my tickets delivered?

Within 48 hours after the game draft, tickets are available within your existing Team Account Manager account on the Team's website, app or directly on Season Share. If you don’t have a Team Account Manager account, the app will prompt you to create one prior to the game draft.

I have more questions - where can I get customer support?

You can get direct customer support by chatting with your dedicated Season Share support rep within the app’s chat area or by using the customer support button, available on most pages of the app. You can also email support@seasonshare.com

Can’t make it to every match
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